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FAQ

MY ACCOUNT  & COSTUMER SERVICE 

How do I create an account?

To create an account, follow these steps:

1) Click the "My Account" link at the top right side of our site.

2) Select “Create an Account”.

 

Then follow the instructions to complete your account creation. You can also follow the steps to create your account at checkout after filling up you Shopping Bag.

 

DAM Good Chocolate never sells to anyone and keep it in private. Please view our Privacy Policy for further information.

 

How do I edit my account information?

Click on the “My Account” link located in the top right section of our website header to edit your information.

 

I need a copy of my receipt/invoice. Is it possible?

Yes, it is. Click on the “My Account” link found in the bottom right footer section of our website to access your account and print your invoices or if you prefer, you can send us an e-mail (info@damgoodchocolate.com) with your request and order number.

 

I forgot my password. Can I reset it?

Yes, you can. Click on the “My Account” link found in the bottom right footer section of our website. Click on the link that reads "forgot your password?" You can then enter your email address to receive instructions to reset your password.

 

I’m unhappy with my order. What can I do?

DAM Good Chocolate products are produced daily to arrive to our customers in their best condition. However, their appearance may be affected in extremely warm temperatures. The best choice is to maintain them in a cool and dry place.

 

We don’t accept returns/exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at (407) 965-3232 and send us an e-mail (info@damgoodchocolate.com) with the details of the product, photo and the defect.

 

 

ORDERING 

Can I change my order delivery address?

Since we work diligently to ship orders as quickly as possible, it is important that you call DAM Good Chocolate Customer Service at (407) 965-3232 as soon as you realize a correction is needed. Please note that once an order is processed, there is no guarantee that we can change the shipping destination.

 

How do I apply a discount code to my order?

If you have a promotional code to receive a discount on your online order, at shopping cart you will see the area to apply your coupon code just below the product descriptions.

 

Can I change quantities on my placed order?

Since we work diligently to ship orders as quickly as possible, it is important that you call DAM Good Chocolate Customer Service at (407) 965-3232 as soon as you realize a correction is needed. If it’s possible, we’ll help you to make those changes.

 

How do I find a product?

To find the product(s) you're looking for, you may (1) use the navigation menu on the top or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for further assistance.

 

What are my payment options?

At the moment, we accept Visa, Mastercard and American Express.

 

How do I check the status of my order?

Visit www.damgoodchocolate.com and click on the "My Account" link located in the top right section of the website. You can then login to your account. Once logged in, you will be taken to the “My Account” page. Under the “My Orders” section, click on “Review orders.” You can then check the status of any order placed within the time frame you select. If you would like to receive a tracking number for a shipped order, please contact Customer Service at info@damgoodchocolate.com.

 

Can my billing and shipping addresses be different?

Yes. When checking out, just enter your billing address in Step 1 and enter the shipping location or multiple locations you prefer in Step 2.

 

Do you customize your products for events?

We offer chocolate bars, boxed chocolates, chocolate sleeves and more. Please click here for more information on custom chocolates and gifts.

 

 

PRODUCT INFORMATION

How long will my chocolate last?

It’s best to refer to the best by date on your package.

Solid chocolate: 6 months

Solid chocolate with nuts and/or fruits: 3 months

Bonbons with filling: 8 weeks

Truffles: 8 weeks

This means you do not have to wait until the last minute to buy your holiday candy.

 

How should I store my chocolate?

To keep the quality of the chocolates, we highly recommend to storage in a cool and dry location, avoiding direct sunlight. We also recommend that you do not refrigerate or freeze your chocolate. The humidity, temperature and odors in the refrigerator and freezer will affect their flavor and textures.

The best way to taste them is at room temperature.

 

Do you use certified Fair Trade chocolate?

Not in all of our products at this time, but we use Callebaut’s products with the Finest Belgian Chocolate. For every pack of Finest Belgian Chocolate we buy, they reinvest a part in sustainable cocoa farming through the Cocoa Horizons Foundation.

Produtcs made with FairTrade Chocolate: “Bar – Dark 70%”, “Bar – Orange & Dark”, “Callets – Dark”.

 

Is your chocolate sugar-free?

Not at this time.

 

Do you make anything that is dairy-free?

Our dark chocolate bar does not contain dairy, but is manipulated in the same kitchen with other dairy products.

 

Do you have any product that is peanut free and tree nut free?

Yes, we do. However, all our products are manipulated in the same equipment and contain traces of peanuts and nut trees and this may cause cross contact.

 

Do you make anything that is gluten-free?

Besides the most of our products do not contain wheat, all our products are made on the same machinery and space with traces of wheat.

 

Why does my chocolate look tan/white?

Real chocolate is made using real cocoa butter, which can migrate to the surface and crystalize. In the chocolate industry, this is called fatbloom.

Fatbloom typically occurs when chocolate is exposed to fluctuating temperatures. While it may change the external appearance, blooming does not affect the taste of chocolate.

 

Where does your chocolate come from?

We only use Callebaut’s Chocolate that came from Belgium and with cocoa beans that came from all around the world, such as Brazil and Africa.

 

RETAIL STORES & WHOSALE

Do you have a retail store?

Not at this time. Our location at Narcoossee is just our factory and office. 

 

Where can I find your products?

We encourage you to order online. We ship anyplace in the US.

 

Do you offer franchising opportunities?

We do not currently offer franchising or licensing opportunities. All inquiries related to sites, or potential store locations should be directed to info@damgoodchocolate.com.

 

Do you wholesale?

We would love working with you to give your customers a chance to experience our authentic gourmet confections. Please contact us by e-mail at info@damgoodchocolate.com.

 

SHIPPING 

How are the rates calculated?

Shipping rates are determined by USPS, based both on the total weight of the order and the distance the shipment will travel.

 

What methods of shipment does DAM Good Chocolate offer?

We ship exclusively with USPS to all destination. Unfortunately, we cannot offer the Ground Service option because our products are temperature sensitive – we want our chocolate to reach you and your gift recipients looking and tasting just as fresh as it does when it leaves our shop.

 

No Signature Required

All orders are shipped “no signature required” which means the package will be left at the shipping address, which may mean simply left on a residential doorstep. We are not responsible if the package is lost or stolen after USPS has completed the delivery. We really encourage our clients to send their orders to a commercial address, when it’s possible.

 

Temperature Conditions

Shipping chocolate is tricky and nobody likes/wants melted chocolate! If the destination city’s temperature is 70 degrees or warmer, please choose the Next Day shipping option. We’ll provide a insulated box lined and gel pack to protect your chocolate. If you have chosen 2nd Day shipping, we are not responsible if the chocolates arrive melted and will not offer any refund. Please note that late spring and all through the summer we only offer Next Day shipping.

 

When will my order ship?

Your order will ship by USPS Priority. All orders made until12 p.m EST are going to be shipped on the next day. Orders made after 12 p.m EST are going to be shipped 2 days after the purchase.

 ORDER BEFORE 12 P.M EST  SHIPMENT
 Monday  Tuesday
 Tuesday  Wednesday
 Wednesday until 12 pm  Thursday
 Wednesday after 12 pm to Sunday  Monday

 

 ORDER AFTER 12 P.M EST  SHIPMENT
 Monday  Wednesday
 Tuesday  Thursday
 Wednesday to Sunday  Monday

 

Orders are not shipped on Fridays, Weekends and Holidays to ensure minimal time in transit. Shipments are not picked up or delivered during national holidays when USPS is closed. You will receive email confirmation when your order is shipped.

Please note that we cannot ship to P.O. Boxes or international destinations. We are not responsible for delivery delays experienced by USPS due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.

 

Holiday Ordering Dates

DAM Good Chocolate cannot guarantee arrival dates for orders that are not placed within the set parameters listed below.

 

How can I track my order?

Please refer to the tracking number in your shipment confirmation e-mail. If you have registered with us, please login to your account and access your recent order information through your account dashboard. 

 

Do you ship internationally?

Unfortunately, we do not offer international delivery at this time.

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